Help Center
Answers about your Betroxy account, payments, bonuses and safer play, and how to reach support.
Contact support
Live chat is the quickest way to reach the support team.
You can also write to support@betroxy.com. Send it from the email address registered to your account, and never include your password.
Guides
Rules and policies
Help with your Betroxy account
This Help Center covers the questions players in India ask most: payments, bonuses, account security and safer play. If you can't find what you need, our support team can help by live chat or email.
Deposits and withdrawals
You can deposit from ₹500 using UPI, IMPS or crypto, with no deposit fees. Withdrawals start from ₹300 and there are no withdrawal fees either. For step-by-step help, read the deposit guide and the withdrawal guide.
Bonuses and wagering
New players can get 100% up to ₹1,000 on a first deposit of ₹500 or more. Regular players can get a reload bonus of 3%, 4% or 5% on larger deposits, and a weekly loss bonus of up to 5% credited on Mondays. Wagering applies to bonuses, which means bonus funds must be played through before related winnings can be withdrawn. The bonus rules explain how it works.
Safer play
Betroxy is for players aged 18+ only. If gambling stops being fun, you can take a break with self-exclusion.
Frequently asked questions
What payment methods can I use?
You can deposit by UPI, IMPS or crypto. The minimum deposit is ₹500 and there are no deposit fees.
Are there fees on withdrawals?
No. Withdrawals are fee-free, and the minimum withdrawal is ₹300.
What does "wagering applies" mean?
Bonus funds must be wagered before any winnings linked to the bonus can be withdrawn. The bonus rules page explains the details.
When is the weekly loss bonus paid?
The weekly loss bonus is up to 5% and is credited on Mondays.