Self-Exclusion
Self-exclusion closes your account to gambling for a period you choose. If you feel you need a break from gambling, you can ask for it at any time.
How to request self-exclusion
Self-exclusion is arranged by the support team. Contact support by live chat or by email and ask for your account to be self-excluded.
Include your username and the period you want - for example six months, one year, or permanently. For email, write from the address registered to your account.
Support will reply to confirm your request. Do not open another account while you are self-excluded.
Independent help
These organisations give free, confidential support to anyone affected by gambling:
More on safer play
What self-exclusion means
Self-exclusion lets you close your Betroxy account to gambling for a period you choose. While it's in place, you can't use your account for casino games, sports or exchange betting. It gives you real distance from gambling while you take back control.
When to think about a break
You might consider self-exclusion if:
- you're spending more money or time gambling than you planned;
- you're chasing losses or borrowing money to play;
- gambling is affecting your family, work, studies, sleep or finances;
- you simply want time away.
There's no wrong reason. If you're asking yourself whether you need a break, it's worth taking one.
How to request it
Contact our support team by live chat, or by email from the address registered to your account. Tell us your username and the period you'd like. Support will confirm once the exclusion is active. Please don't open another account while you're self-excluded.
Other ways to stay in control
Self-exclusion isn't the only option. Setting a budget and a time limit before each session can help, and so can never chasing losses. Our responsible gambling page explains more, and the Help Center shows how to reach support.
Betroxy is for adults aged 18+ only. If gambling is worrying you or someone close to you, talk to someone you trust or one of the free support services listed on this page.