Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Betroxy collects, uses, shares and protects your personal data when you visit betroxy.com, create an account, or use our online casino, sportsbook and betting exchange (together, the “Services”). Please read it carefully. If you do not agree with this policy, please do not use the Services.

Our Services are intended only for players located in India who are 18 years of age or older. All amounts on the Services are shown and processed in Indian Rupees (INR).

1. Who we are

Betroxy is operated by Interactive Digits Ltd (“we”, “us”, “our”), a company licensed in Anjouan under licence number ALSI-102404004-FI3.

For the purposes of India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”), Interactive Digits Ltd is the Data Fiduciary responsible for your personal data. You are the Data Principal.

2. How to contact us

If you have any questions about this policy or how we handle your personal data, you can contact us:

• Email: support@betroxy.com
• Help centre: betroxy.com/help-center

For privacy complaints and requests under the DPDP Act, you can also contact our Grievance Officer (see Section 13).

3. What personal data we collect

We collect the following types of personal data. Some of it you give us directly, some is collected automatically when you use the Services, and some comes from third parties.

3.1 Account data

When you sign up and log in, we collect:

• Full name
• Username and password (passwords are stored in encrypted/hashed form)
• Email address and mobile phone number
• Date of birth
• Residential address and state
• Account preferences, such as language, betting limits and communication settings
• Records of your login sessions

3.2 KYC and identity data

To meet our legal, licensing and anti-money laundering (AML) obligations, we may ask you to verify your identity. This may include:

• Copies of identity documents, such as government-issued identity documents
• Proof of address
• A selfie or live photo to match against your ID
• Information about your source of funds or source of wealth, where required
• Results of checks against sanctions, politically exposed person (PEP) and fraud databases

3.3 Payment and transaction data

We offer deposits and withdrawals through UPI, IMPS and cryptocurrency. Depending on the method you use, we collect:

• UPI: your UPI ID (VPA), the name linked to it, and transaction reference numbers
• IMPS: your bank account holder name, account number, IFSC code and transaction reference numbers
• Crypto: your wallet address(es), the cryptocurrency and network used, and transaction hashes
• Deposit, withdrawal and bonus history
• Betting, gaming and exchange activity, including bets placed, stakes, odds, wins and losses, and account balance (in INR)

Please note that cryptocurrency transactions are recorded on public blockchains. Information recorded on a blockchain is public and cannot be changed or deleted by us.

3.4 Device and usage data

When you use the Services, we automatically collect:

• IP address and approximate location derived from it
• Device type, operating system, browser type and version
• Device identifiers and settings
• Pages visited, features used, time spent and clicks
• Referring website or campaign source
• Error logs and performance data

3.5 Cookies and similar technologies

We use cookies, pixels, tags and similar technologies. See Section 6 for details.

3.6 Communications and support data

If you contact us by email, through the help centre, or through our Telegram widget or bot, we collect the content of your messages and any details you share. If you use Telegram, we may also receive your Telegram username, Telegram user ID and display name.

3.7 Responsible gambling data

We keep records of your deposit limits, loss limits, time-outs, self-exclusion requests and other responsible gambling tools you use, as well as any indicators of potentially harmful play that we identify.

4. How and why we use your personal data

We use your personal data for the following purposes:

We may use automated checks to help with fraud prevention, KYC/AML and responsible gambling (for example, to flag unusual transactions or signs of harmful play). If an automated check affects you, you can ask for a human review by emailing support@betroxy.com.

5. Legal bases for using your personal data

Under the DPDP Act, we process your personal data on the following grounds:

• Your consent. For example, for marketing communications and for non-essential cookies and tracking (such as analytics and advertising pixels). Your consent must be free, specific, informed and unambiguous, and you can withdraw it at any time (see Section 12).
• Certain legitimate uses permitted by law. For example:
• where you have voluntarily provided your personal data for a specific purpose (such as opening an account or making a deposit) and have not said you do not consent to its use for that purpose;
• to comply with laws, court orders and judgments, and requests from authorities; and
• other legitimate uses set out in Section 7 of the DPDP Act, where applicable.

Where other data protection laws apply to our processing, we rely on the equivalent legal bases under those laws, including performance of our contract with you, compliance with legal obligations, our legitimate interests (such as fraud prevention and security), and your consent.

If you do not provide personal data that we need for legal, licensing or contractual reasons (for example, KYC documents), we may not be able to open your account, process withdrawals, or continue to provide the Services to you.

6. Cookies and tracking technologies

Cookies are small text files stored on your device. Pixels and tags are small pieces of code that collect information about your visit. We use them for the following purposes:

6.1 Types of cookies we use

• Strictly necessary cookies. These are needed for the website to work, for example to keep you logged in, keep your account secure and remember your cookie choices. They cannot be switched off.
• Analytics cookies. These help us understand how visitors use the Services so we can improve them. We only use these with your consent.
• Marketing and advertising cookies. These help us measure our advertising and show you relevant ads on other platforms. We only use these with your consent.

6.2 Third-party tools we use

• Google Tag Manager (GTM). A tool provided by Google that we use to manage and load the tags on our website. GTM itself is used to deploy other tags and may collect limited technical data (such as your IP address) when it loads.
• Google Analytics 4 (GA4). A web analytics service provided by Google. GA4 collects information such as pages viewed, events, device and browser information and approximate location, to help us understand how the Services are used. You can learn more at Google’s privacy policy and opt out using the Google Analytics Opt-out Browser Add-on.
• Meta Pixel. An advertising tool provided by Meta Platforms. It records actions you take on our website (such as visiting pages or signing up) so that we can measure the effectiveness of our ads and show ads to you and similar audiences on Facebook and Instagram. Meta may combine this information with other data it holds about you. See Meta’s privacy policy.
• Telegram widget and bot. If you use our Telegram widget or bot, Telegram will process your data according to its own privacy policy. Embedded Telegram content may also set cookies or collect data from your device.

6.3 Managing your cookie choices

When you first visit the website, you will be asked to accept or reject non-essential cookies. You can manage cookies at any time through your browser settings, where you can block or delete them, and through the cookie banner where it is shown. If you block strictly necessary cookies, some parts of the Services may not work.

7. Who we share your personal data with

We do not sell your personal data. We share it only where necessary, with the following categories of recipients:

• Payment processors and payment service providers that handle UPI, IMPS and cryptocurrency deposits and withdrawals, including banks and crypto payment providers.
• KYC and identity verification providers that help us verify your identity, age and address and run AML, sanctions and fraud checks.
• Game, sports data and betting exchange providers whose games, odds and markets are available on the Services. They receive the information needed to run the games and settle bets, such as your player ID and betting activity.
• Regulators, law enforcement and other authorities, including our licensing authority in Anjouan, tax authorities, financial intelligence units, courts and police, where we are required or permitted by law to do so.
• Analytics and advertising partners, including Google (GA4 and Google Tag Manager) and Meta (Meta Pixel), only in line with your cookie choices.
• Email/SMS and communication providers, including Telegram and providers we use to send emails and SMS.
• Hosting and cloud providers and other service providers that support our business, such as hosting, cloud storage, customer support, IT security and fraud detection providers.
• Professional advisers, such as lawyers, auditors and insurers.
• Business successors. If we are involved in a merger, acquisition or sale of assets, your personal data may be transferred to the new owner, who will be bound by this policy or one offering the same level of protection.

Where we use service providers to process data on our behalf, they act as our Data Processors and may only use your data on our instructions and under a written contract.

8. International transfers

We are based outside India, and some of our service providers are located in other countries. This means your personal data may be processed outside India by our service providers, with appropriate safeguards in place.

When we transfer personal data outside India, we do so in line with the DPDP Act and any restrictions notified by the Government of India, and we take steps to make sure your data stays protected, such as using contracts with appropriate safeguards and choosing providers with strong security standards.

9. How long we keep your personal data

We keep your personal data only for as long as we need it for the purposes described in this policy, or as long as the law, our licence or our regulators require. In general:

• Account data: for as long as your account is open, and after it is closed for as long as legally required, including under anti-money-laundering (AML) obligations.
• KYC, AML and transaction records: for as long as legally required, including under anti-money-laundering (AML) obligations.
• Self-exclusion records: for as long as legally required, including under anti-money-laundering (AML) obligations, so that we can continue to honour your self-exclusion.
• Marketing data: until you withdraw your consent or unsubscribe, after which we keep a record of your opt-out so we do not contact you again.
• Cookies and analytics data: analytics data is retained in line with our analytics provider’s settings.
• Support communications: for as long as legally required, including under anti-money-laundering (AML) obligations.

When personal data is no longer needed, we delete it or anonymise it securely.

10. How we protect your personal data

We use reasonable technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These include standard measures such as encryption of data in transit, access controls that limit who can see your data, and monitoring of our systems for suspicious activity.

No system is completely secure. You are responsible for keeping your password safe and not sharing your account. If you think your account has been compromised, please contact us immediately at support@betroxy.com.

If a personal data breach occurs, we will notify the Data Protection Board of India and affected users as required by the DPDP Act and other applicable laws.

11. Responsible gambling and self-exclusion

We use your personal data to help you gamble safely. If you set limits, take a break or self-exclude, we will record this and use your data to prevent you from opening new accounts or receiving marketing during the exclusion period. For more information, visit our Responsible Gambling and Self-Exclusion page.

12. Your rights

Under the DPDP Act, and subject to the conditions and exceptions set out in the law, you have the following rights:

12.1 Right to access information

You can ask us for:

• a summary of the personal data we hold about you and the processing activities we carry out with it;
• the identities of the other Data Fiduciaries and Data Processors with whom we have shared your personal data, and a description of the data shared; and
• any other information about your personal data required by law.

12.2 Right to correction, completion and updating

You can ask us to correct inaccurate or misleading personal data, complete incomplete data, and update your data. You can also update some details directly in your account settings.

12.3 Right to erasure

You can ask us to erase personal data that is no longer needed for the purpose it was collected for. We will erase it unless we must keep it to comply with the law, our licence or regulatory requirements (for example, AML, tax or self-exclusion records). If we cannot erase some data, we will tell you why.

12.4 Right to withdraw consent

Where we rely on your consent, you can withdraw it at any time, as easily as you gave it. This will not affect processing that took place before you withdrew consent. If you withdraw consent, we will stop processing that data for the relevant purpose within a reasonable time, unless the law requires or allows us to continue.

12.5 Right to grievance redressal

You have the right to raise a complaint with us about how we handle your personal data (see Section 13).

12.6 Right to nominate

You can nominate another person to exercise your rights on your behalf in the event of your death or incapacity.

12.7 How to exercise your rights

To make a request, email support@betroxy.com. We may need to verify your identity before we act on your request. We will respond within a reasonable time and as required by applicable law.

Your duties as a Data Principal under the DPDP Act include providing accurate information, not impersonating others and not filing false or frivolous complaints.

If you are located outside India, you may also have rights under the data protection laws of your country. You can contact us using the details above to exercise them.

13. Grievance redressal

If you have a concern or complaint about how we handle your personal data, please contact our Grievance Officer at support@betroxy.com.

We will acknowledge your complaint and resolve it within a reasonable time and as required by applicable law, including any period prescribed under the DPDP Act and its rules.

If you are not satisfied with our response, you have the right to file a complaint with the Data Protection Board of India, once you have first used our grievance redressal process.

14. Minors

The Services are only for people aged 18 or over. We do not knowingly allow anyone under 18 to open an account or gamble, and we do not knowingly collect personal data from children. We verify age as part of our KYC checks.

If we find that a person under 18 has opened an account, we will close it, return any deposits where appropriate and permitted by law, and delete their personal data unless we must keep it to meet legal obligations. If you believe a child has provided us with personal data, please contact us at support@betroxy.com.

15. Marketing and how to opt out

We will only send you marketing messages (by email, SMS, push notification or Telegram) or use advertising cookies and pixels if you have given us your consent. You can withdraw your consent and opt out at any time by:

• clicking the “unsubscribe” link in any marketing message;
• changing your communication preferences in your account settings; or
• emailing us at support@betroxy.com.

To stop advertising cookies and pixels, manage your cookies through your browser settings or the cookie banner where shown (see Section 6.3).

Even if you opt out of marketing, we will still send you service messages about your account, transactions, security and important changes to our terms. If you self-exclude, we will stop all marketing to you during the exclusion period.

16. Third-party websites

The Services may contain links to third-party websites and services, including game providers and Telegram. We are not responsible for their privacy practices. Please read their privacy policies before sharing your personal data with them.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our Services, the law or our practices. When we make changes, we will update the “Last updated” date at the top of this page. If the changes are significant, we will let you know by email, a notice on the website or a message in your account, and, where required by law, ask for your consent again.

18. Contact us

If you have any questions about this Privacy Policy, please contact us at support@betroxy.com or visit our Help Centre.

Interactive Digits Ltd Licensed in Anjouan, licence number ALSI-102404004-FI3