Responsible Gambling
At Betroxy, we want gambling to stay a form of entertainment. If it starts to feel like it's taking over, self-exclusion is one of the ways we can help you step back.
What is self-exclusion?
Self-exclusion is a tool that lets you block access to your Betroxy account for a period of time. While you are self-excluded, you won't be able to log in, deposit or place bets. It gives you space away from gambling so you can take control again.
Why you might use it
People choose self-exclusion for many reasons. You might use it if:
- you're spending more money or time gambling than you planned;
- you're chasing losses or borrowing money to gamble;
- gambling is affecting your mood, work, studies, relationships or finances;
- you simply want a break. There is no wrong reason. If you're asking yourself whether you need a break, it's worth taking one.
How to request self-exclusion
To self-exclude, contact our support team using the email address shown on this page. Tell us that you'd like to self-exclude and how long you want the exclusion to last. Our team will guide you through the process and confirm once it's in place.
Other ways to stay in control
Self-exclusion isn't the only option. Many players find it helpful to set deposit limits so they only spend what they can afford, or to take short breaks from playing. Setting a budget and a time limit before each session, and never chasing losses, can also make a real difference. Contact support to ask about the tools available on your account.
Getting support
If you're worried about your gambling, or someone else's, please talk to someone you trust and consider reaching out to a professional counselling or gambling-support service. You don't have to deal with it alone.
18+ only. Gambling is only for adults. Play responsibly.
How is Betroxy committed to promoting responsible gambling?
Betroxy is dedicated to ensuring a safe and responsible gaming environment for all players. We provide tools such as deposit limits, self-exclusion options, and access to professional support organizations. Our goal is to help players enjoy gaming as a form of entertainment—never as a way to make money or escape personal difficulties.
How can I recognise if I might have a gambling problem?
Common signs include spending more time or money on gambling than planned, chasing losses, hiding your gambling from others, or feeling anxious when trying to stop. If these sound familiar, consider taking a break and seeking support.
How can I assess whether my gambling is becoming a problem?
Try a simple self-assessment: ask yourself if gambling affects your work, relationships, or finances. If you often gamble to escape stress or to win back losses, it may be time to seek help or take a short break.
What is self-exclusion and how does it work?
Self-exclusion allows you to take a break from gambling for a set period. During this time, your account is locked, and you won’t be able to place bets or deposit money. It’s a helpful step if you need time to regain control.
What are gambling limits and why should I set them?
Gambling limits let you control how much time or money you spend on gambling. By setting deposit, loss, or session limits, you can enjoy gaming responsibly and avoid spending more than you can afford.
How can a budget calculator help me gamble responsibly?
A budget calculator helps you track your income and expenses to see how much you can safely spend on entertainment. It ensures gambling stays within your means and never affects essential costs like bills or savings.